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SoCal Wholesale Depot - Work From Home

SoCal Wholesale Depot . com - Work From Home

"Quality Products, Quality Service, Satisfied Customers"

FAQ

General

  1. Are you a member of the Better Business Bureau?

    NO! A company's good reputation or credibility is not determined by whether or not a company is a member of the BBB. We decided not to become a member of the BBB, by paying the required yearly membership fee of over $500, after a major controversy surrounding the BBB put in question their own credibility. We have been in business since 2001, formerly operated as Roldans.com. Please click on the following link to view a video regarding the BBB controversy. CLICK HERE.

  2. Is there a minimum order requirement?

    No! There is no minimum order with your membership...in fact, we're one of the few wholesale companies that do not have a service charge on small orders or force you to buy in bulk. You can order as little as one product at a time.

  3. How do you ship your products?

    Our products are shipped via UPS ground. Orders are shipped out within 48 hours. Shipping times average 7-10 days from the day you place your order.

    Orders to Canada are shipped via Canada Post.

  4. Will you Drop Ship our orders directly to our clients?

    Yes! We will ship directly to your customer and put your business name or web address on the packing slip. The packing slip and address label will say "Returns" with our PO Box address on it (this way your customer can make returns to us without knowing who we are while at the same time saving you the cost of shipping back to us). No pricing information is listed on the packing slip. There is no additional charge for drop-shipping. You pay just the normal shipping charges. With this service....YOU NEVER HAVE TO HANDLE THE MERCHANDISE OR MAINTAIN INVENTORY!

  5. How can I get a copy of your product images?

    It's easy! - just copy them from our website! Or, you can order our Image CD if you want to save time and work.

  6. Will you provide tracking numbers to our orders?

    Yes. We will email you your tracking number as soon as your order is shipped!

  7. How do you handle returns/refunds/exchanges?

    If an item you or customer receives arrives broken or seems defective in any way, simply contact us and we will send out a replacement or issue credit to your account, whichever your prefer. Non-defective/non-damaged returns must be shipped back to us within 30 days and we will credit your account minus a 20% restocking fee. The bottom line is we want to keep you and customers happy and provide top-notch service so that you look good to your customers. To that extent, we do everything possible to quickly rectify any problem order.

  8. Do you provide catalogs and pricelists?

    For a minimal fee you can purchase your color catalogs, brochures, wholesale pricelists, order forms, CD containing all images and descriptions and more. The catalogs do not have our company name on them. You can easily stamp your own name or company name on them. Evey catalog also comes with a pre-inserted order forms for easy order taking!

  9. What are your shipping rates?

    For our shipping rates please click on the following link:

    http://www.socalwholesaledepot.com/shippingrates.htm

  10. What countries do you ship?

    Currently, we only ship within the United States and Canada.

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